To file a warranty claim for a replacement product, please contact us with the following information:
• a photo of the damaged case or screen shield (tip: take a photo using your phone and a mirror)
• proof of your purchase of the tech21 product (or your order reference if you bought from tech21.com)
• full postal address and contact telephone number for shipping purposes
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- What information is required for a warranty claim?
- Lifetime warranty explained
- What is covered by your warranty?
- How can I request a Warranty Replacement?
- Our Warranty cover on screen protectors (ImpactGlass / ImpactShield)
- What happens if my original product is out of stock?
- My product has been discontinued, am I still covered by a warranty?
- I purchased from an unauthorized retailer, can I still have a warranty replacement?
- I've cracked / smashed my screen.
- I've dropped my phone / tablet and it's cracked / broken.
- I do not have my proof of purchase; can I still claim a warranty replacement?
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- Tech21 Winter Sale Terms and Conditions
- 20% Screen shield Discount T&C's
- Where do I enter a Promotion Code during the checkout process?
- Do you offer Apple employee discount?
- What happens if I forget to use a coupon/voucher code?
- Can I apply 2 promotional codes on the same order?
- Can a discount be added after I have placed my purchase?
- I've signed up to the newsletter but haven't received my Welcome coupon code?
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- MagSafe Compatible vs MagSafe Integrated
- Are your iPhone 16 Cases compatible with older models?
- Are Samsung Galaxy S24 cases Magsafe?
- Where do I dispose of my enhanced case?
- Will my case break down from normal use?
- How long would it take for a case to break down once disposed of?
- Are your cases silicone free?
- What are your cases made from?
- Tech21 packaging’s environmental characteristics
- Are your cases biodegradable?
- Product Testing - What we test
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