Make sure your Tech21 case is MagSafe compatible and installed correctly.
Remove cards, metal plates or other objects between your phone, case and accessory. Keep in mind that magnetic strength can also vary between third-party accessories.
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- What information is required for a warranty claim?
- Lifetime warranty explained
- What is covered by your warranty?
- How can I request a Warranty Replacement?
- Our Warranty cover on screen protectors (ImpactGlass / ImpactShield)
- What happens if my original product is out of stock?
- My product has been discontinued, am I still covered by a warranty?
- I purchased from an unauthorized retailer, can I still have a warranty replacement?
- I've cracked / smashed my screen.
- I've dropped my phone / tablet and it's cracked / broken.
- I do not have my proof of purchase; can I still claim a warranty replacement?
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- Tech21 Winter Sale Terms and Conditions
- 20% Screen shield Discount T&C's
- Where do I enter a Promotion Code during the checkout process?
- Do you offer Apple employee discount?
- What happens if I forget to use a coupon/voucher code?
- Can I apply 2 promotional codes on the same order?
- Can a discount be added after I have placed my purchase?
- I've signed up to the newsletter but haven't received my Welcome coupon code?
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- Are your iPhone 16 Cases compatible with older models?
- Are Samsung Galaxy S24 cases Magsafe?
- Where do I dispose of my enhanced case?
- Will my case break down from normal use?
- How long would it take for a case to break down once disposed of?
- Are your cases silicone free?
- What are your cases made from?
- Tech21 packaging’s environmental characteristics
- Are your cases biodegradable?
- Product Testing - What we test
- Will my iPhone 17 Pro case fit the iPhone 18 Pro?
- Will my iPhone 17 Pro Max case fit the iPhone 18 Pro Max?
- How do I know which iPhone model I have?
- Are Tech21 iPhone 18 cases MagSafe compatible?
- What's the difference between MagSafe and wireless charging?
- Why isn't my MagSafe accessory attaching securely?
- What is FlexShock™?
- Are all Tech21 cases the same level of protection?
- What is EvoGuard™?
- Does EvoGuard™ work with the Camera Capture Button?
- What is EvoPulse™?
- Does Tech21 make a case for the iPhone Duo?
- How does EvoClear Duo protect the hinge?
- Is EvoClear Duo a two-piece case?
- What is Bio-Spice™?
- Does Bio-Spice™ mean my case will start breaking down while I'm using it?
- Does Bio-Spice™ break down the magnets in my case?
- Does a Tech21 case guarantee my iPhone Duo's screen won't break?
- Can I put another screen protector on the inside screen of my iPhone Duo?
- Can I wirelessly charge my iPhone Duo while it's in EvoClear Duo?
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