Oh no, we’re really sorry. Please contact us and we’ll do our best to put things right. We’ll just need your name, email address and order number to try and figure out what went wrong.
Don’t worry about paying to return an incorrect item – we’ll provide a free returns label* so you’re not out of pocket. Just send the incorrect item in its original, undamaged packaging and we’ll sort out the rest. Before returning anything to us, please get in touch and let us know so we can get the correct item sent out to you straight away.
*for most countries.