An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an order confirmation within 48 hours (2 business days) of your order, please email us.
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- What information is required for a warranty claim?
- Lifetime warranty explained
- What is covered by your warranty?
- How can I request a Warranty Replacement?
- Our Warranty cover on screen protectors (ImpactGlass / ImpactShield)
- What happens if my original product is out of stock?
- My product has been discontinued, am I still covered by a warranty?
- I purchased from an unauthorized retailer, can I still have a warranty replacement?
- I've cracked / smashed my screen.
- I've dropped my phone / tablet and it's cracked / broken.
- I do not have my proof of purchase; can I still claim a warranty replacement?
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- Tech21 Winter Sale Terms and Conditions
- 20% Screen shield Discount T&C's
- Where do I enter a Promotion Code during the checkout process?
- Do you offer Apple employee discount?
- What happens if I forget to use a coupon/voucher code?
- Can I apply 2 promotional codes on the same order?
- Can a discount be added after I have placed my purchase?
- I've signed up to the newsletter but haven't received my Welcome coupon code?
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- MagSafe Compatible vs MagSafe Integrated
- Are your iPhone 16 Cases compatible with older models?
- Are Samsung Galaxy S24 cases Magsafe?
- Where do I dispose of my enhanced case?
- Will my case break down from normal use?
- How long would it take for a case to break down once disposed of?
- Are your cases silicone free?
- What are your cases made from?
- Tech21 packaging’s environmental characteristics
- Are your cases biodegradable?
- Product Testing - What we test
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